Your privacy matters.

Information we collect

• Contact details such as your name, email address, phone number and delivery or billing address.

• Order information such as products purchased, transaction details and order history. Payment card details are processed by our payment provider; we do not store full card numbers on our servers.

• Account details and preferences you choose to provide.

• Technical information such as IP address, browser type, device information and website usage data, subject to applicable consent requirements.

• Communications you send to our customer support team.

How we use information

• To process orders, payments, delivery and returns.

• To communicate about purchases, customer service and account activity.

• To operate, maintain, secure and improve the website.

• To send marketing emails where permitted and in accordance with your preferences.

• To detect fraud, comply with legal obligations and protect our rights.

Cookies and analytics

We may use cookies and similar technologies for essential website functions, preferences, analytics and advertising. Where required, we will request consent before using non-essential cookies. You can manage cookies through your browser settings and any consent tool provided on the site.

Sharing information

We may share relevant information with service providers who help operate our store, process payments, deliver orders, provide analytics, support marketing or host the website. We may also disclose information when required by law or to protect users, our business or our rights. We do not sell personal information for money.

Data retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting and reporting requirements. We use reasonable safeguards, but no online system can be guaranteed completely secure.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to certain processing of your personal information, or to withdraw consent. You can unsubscribe from marketing emails using the link in each message.

Children’s privacy

Our website is not intended for children under the age required by applicable law to provide consent to data processing. We do not knowingly collect children’s personal information.

Changes and contact

We may update this policy from time to time. The updated version will be posted on this page with a revised effective date. For privacy questions, contact privacy@auveline.example.