Returns & Exchanges
Returns, made simple.
We want you to feel wonderful in your Auvéline pieces. If something isn’t quite right, our team is here to help.
Return window
Eligible items may be requested for return within 30 days of delivery. Items must be unworn, unwashed, undamaged and returned with original tags and packaging.
Items not eligible for return
Gift cards and digital products.
Items marked Final Sale or otherwise identified as non-returnable.
Items showing signs of wear, washing, alteration or damage caused after delivery.
Personalised or made-to-order items, where applicable and subject to local law.
How to start a return
Email support@auveline.example with your order number and the item(s) you wish to return.
Our team will confirm eligibility and provide return instructions.
Pack the item securely with its original tags and packaging.
Send the parcel using the approved return instructions and keep your proof of postage.
Refunds
Once your return is received and inspected, we’ll email you with the outcome. Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Exchanges
For a different size or colour, contact our team. Exchanges are subject to stock availability. If the requested item is unavailable, we can help you arrange a return in line with this policy.
Damaged or incorrect items
Contact us within 7 days of delivery and include your order number and clear photographs. Please do not send an item back before receiving instructions.
Return shipping
Unless the item is faulty or we made an error, return shipping costs are the customer’s responsibility. Original shipping charges are non-refundable unless required by law.
Contact
Questions? Email support@auveline.example and our team will be happy to help.