The details behind your Auvéline experience.

Website use

You agree to use the website lawfully and not to interfere with its operation, security or availability. You must provide accurate information when placing an order or creating an account.

Products and availability

We make reasonable efforts to display product descriptions, colours and images accurately. Actual colours may vary by screen. Product availability, descriptions and prices may change without notice.

Pricing and payment

Prices are displayed in the currency stated at checkout and may exclude taxes, duties or delivery charges unless specified. Payment must be authorised before an order is accepted for processing.

Orders and cancellations

An order confirmation acknowledges receipt of your order and does not necessarily mean it has been accepted. We may refuse or cancel an order where there is an error, suspected fraud, stock issue or other lawful reason. If payment has been taken for a cancelled order, we will arrange an appropriate refund.

Shipping, returns and refunds

Delivery estimates are provided for guidance and may be affected by carrier delays or circumstances outside our control. Returns and refunds are governed by our Returns & Exchanges policy and applicable consumer law.

Intellectual property

Website content, branding, photography, graphics and design elements are owned by or licensed to Auvéline and may not be copied, reproduced or used commercially without prior written permission.

Limitation and governing law

To the extent permitted by law, Auvéline is not liable for indirect or consequential loss arising from use of the website. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.

Changes and contact

We may update these terms from time to time. Questions can be sent to support@auveline.example.